Privacy Policy

At Vlour Perfumes (“Vlour”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how you can contact us regarding your information when you use vlour.in or purchase our products.

Information We Collect

We collect information that you voluntarily provide to us when you place an order, contact us, request a personalized fragrance, submit a review, or otherwise interact with our website.

This may include:

Name
Email address
Mobile number
Billing and shipping address
Order and purchase details
Payment or transaction-related information
Product preferences and personalization details
Information you provide when contacting us

We may also automatically collect limited technical information, such as your device type, browser information, IP address, and website activity, to help us operate and improve our website.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Provide customer support
Respond to your questions and requests
Provide personalization services where requested
Process returns, refunds, or other order-related requests
Improve our website, products, and customer experience
Prevent fraud or unauthorized activity
Send important order and service-related communications
Send promotional communications where permitted and, where required, with your consent

Information Sharing

We do not sell or rent your personal information.

We may share information with trusted third parties only when reasonably necessary to provide our services or operate our business. These may include payment providers, courier and delivery partners, website and technology providers, customer support services, analytics providers, and marketing service providers where applicable.

For example, delivery partners may receive your name, contact number, and delivery address so that your order can be delivered to you.

We may also disclose information when required by applicable law, legal process, or government authority.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Cookies

We may use cookies and similar technologies to improve your browsing and shopping experience, remember preferences, understand website traffic, and improve website functionality.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some features of our website.

Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where applicable
Opt out of promotional communications

To exercise a privacy-related right or ask a question about your information, please contact us using the details below.

We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Vlour Perfumes

Business Gmail: vlour.india@gmail.com

Customer Care: care.vlour@gmail.com

Your privacy matters to us. Thank you for trusting Vlour.