At Vlour, we take pride in creating high-quality natural essence perfumes. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that your experience with us is positive.
1. Product Quality Issues :
If you notice any defects or issues with the product at the time of delivery (e.g., damaged packaging or defective items), please contact us immediately at vlour.india@gmail.com. You must provide a clear picture of the defective product along with a description of the issue. We will provide a full refund or
replacement upon confirmation of the defect, but this must be done within 24 hours of delivery.
2. Product Quality Issues : We do not accept returns or issue refunds after 24 hours from delivery. Please ensure to check the product carefully upon receipt.
3. Non-Refundable Items: Due to the nature of our products, we do not accept returns or offer refunds for items that are not defective.
4. Additional Return Guidelines:
Product must not be used, altered, or washed.
Product must have logo attached, including Ribbon ,Thermocol balls, and orange grass, and be returned in original packaging.
Product returned without the original Logo, or with a damaged Logo or packaging and without
(ribbin thermocal balls, and orange grass)
including inner and outer packaging, may result in a delayed refund or may not qualify for a refund.
Shipping and Handling: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
5.How to Request a Refund or Replacement:
If the product is damaged upon delivery or you notice any issues, please email us at vlour.india@gmail.com with a description of the problem and a clear picture of the damaged item within 24 hours of delivery.
Our team will review your case and get back to you with the next steps.
6. Customer Responsibility:
Please ensure that the product is stored in a safe and dry place. Once the product is delivered and the courier departs, Vlour cannot be held responsible for any issues caused by improper handling or storage.
Thank you for choosing Vlour, where we aim to deliver an elegant and luxurious fragrance experience.