Refund Policy
Merchandise, including beauty, must be returned if manufacturing defect within 30 days from date of delivery.
• Merchandise must not be opened, used, altered or washed.
• Merchandise must have all tags attached, including seals, and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Final Sale items may not be returned.
• Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
REFUND AND PROCESSING TIME
If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.